Selecting EdTech? Don’t Overlook Customer Support

When choosing EdTech tools for your school, it’s easy to get caught up in features and pricing. But there is another important and often-overlooked factor that can make all the difference—customer support. Whether you’re a tech director, teacher, or administrator, having strong support behind your EdTech choices ensures the tools you select can work effectively without causing headaches down the line. 

Why Is Customer Support Critical in EdTech?

Customer support goes beyond fixing problems as they arise. It’s about having a trusted team you can count on at all times. Whether it is for guidance and training or whether it’s a quick question or a more complex issue. In schools, where tech tools must function smoothly without interruptions, dependable support ensures that any issues are resolved swiftly, allowing teachers and other educators to stay focused on their main tasks.

When your school adopts new EdTech tools, new-found challenges are nearly a regularity. Whether it’s a filtering system not performing as expected, a classroom management tool proving tricky, or teachers needing more training, reliable customer support makes all the difference. It helps resolve issues faster, minimizes disruptions, and encourages smoother tech adoption throughout the school.

What to Look for in EdTech Customer Support

Not all EdTech companies offer the same level of support, so it’s important to know what to look for when making your choice. First, ask about the types of support provided—do they offer live chat, phone support, or just email? Research shows 86% of consumers anticipate consistent communication across multiple channels. Schools should prioritize companies that offer multiple communication options, as issues can arise at any time, and timely help is critical.

Also, find out if the company offers onboarding and training for staff. It’s one thing to install a tool, but if your teachers, admins, and other users don’t know how to use it effectively, it won’t be very beneficial. To ensure using the newly-chosen tool to its full potential, you need one with ongoing training and easy access to help.

How Good Support Impacts Daily Operations

Good customer support can have a lasting impact on your day-to-day operations. For example, when problems arise—whether it’s a login issue or a malfunctioning feature—you’ll need them resolved quickly to avoid disrupting class time. A supportive EdTech company will provide quick solutions to keep everything running smoothly.

Moreover, strong support can increase the adoption rates of new tools. When teachers feel confident using technology and know help is always available, they’re more likely to incorporate it into their teaching. This improves the overall success of any EdTech implementation.

The Long-Term Benefits of Strong Support

The long-term advantages of investing in EdTech with first-rate customer support are noteworthy. Schools that establish a solid rapport with their EdTech suppliers gain access to customized features, frequent upgrades, and committed support that caters to their unique requirements. Through this partnership, the school can maintain its leadership position in educational technology.

Plus, great customer support helps reduce stress for teachers and tech staff. Instead of wasting time troubleshooting on their own, they can rely on a dedicated support team to handle such technicalities for them.

Statistics Show the Value of Customer Support in EdTech

Schools that choose EdTech solutions with strong customer support often experience smoother implementation and ongoing success, minimizing potential issues and maximizing the tool’s effectiveness. For example, 90% of consumers rate immediate responses as critical when they have a customer service question.

When teachers and administrators know they can count on fast, reliable support, they’re more likely to embrace and effectively use the technology in their classrooms.

Why Customer Support Matters

Choosing the right EdTech tools for your school is about more than features and price. When you are looking at smooth implementation and giving teachers the confidence to use new tools effectively, a dependable support team can make all the difference.

At Blocksi, we’re proud to offer top-tier US-based support. Whether it’s through our support tickets, toll-free number, email, or real-time chat, we’re here to help. Plus, our Community Forum lets users reach out to our team, exchange tips, and solve issues together.

When evaluating EdTech, remember—great customer support can save your school time, money, and a lot of stress.

SOURCES

[1] Gladly: 2020 Customer Expectations Report
[2] Live Chat Exposes a Fatal Flaw in Your Go-to-Market