Customer service jobs

Palo Alto, CA, United States

Technical support engineer

Job description

We are looking for a bright Technical Support Engineer to provide enterprise level technical support to our customers. This technician will provide support via phone, web, email, chat and other channels as required. A background in engineering or IT support is required.

Requirements & Responsibilities

  • Working with customers/employees to identify computer problems and advising on the solution
  • Logging and keeping records of customer/employee queries
  • Analysing call logs so you can spot common trends and underlying problems
  • Updating self-help documents so customers/employees can try to fix problems themselves
  • Working with field engineers to visit customers/employees if the problem is more serious
  • What we offer

  • Stock
  • Competitive salaries
  • Quarterly employee travel coupon
  • Paid time off
  • Medical, dental, & vision insurance
  • Life insurance and disability benefits
  • Fitness Discounts
  • 401K
  • Flexible Spending Accounts
  • Apple equipment
  • Commuter Subsidies
  • Community Involvement (4 hours per month to give back to the community)
  • Company sponsored tech talks and happy hours
  • Much more...
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    Let us consider you!