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Technical Support

Austin, TX, United States

Technical support engineer

Austin, TX

Job description

We are looking for a bright Technical Support Engineer to provide enterprise level technical support to our customers. This technician will provide support via phone, web, email, chat and other channels as required. A background in engineering or IT support is required.

Technical Support responsibilities include:

  • Logging the queries of customers with technical issues
  • Analysis of call logs in order to discover any underlying issues or trends.
  • Diagnose and solve software faults.
  • Test and evaluate new technology.
  • Respond to call-outs and customer support requests in a timely fashion.
  • Maintain professional customer service to clients.
  • Software installation and troubleshooting
  • Escalate customer issues through the proper channels.
  • Open and manage cases according to defined severities and case priorities
  • Keep open communication on all issues until resolved or turned over to another resource.
  • Qualifications:

  • At least a High school diploma or G.E.D.
  • Experience with solving computer-related technical problems
  • Good knowledge on how operating systems and software works.
  • Interpersonal skills as you will regularly be in contact with colleagues and/or customers.
  • The capacity to clearly explain a technical problem to a customer/colleague.
  • Logical thinking and attention to detail
  • Additional skills

  • Technical, yet customer-friendly demeanor
  • Interpersonal skills for interacting with team members
  • Available to work on an emergency basis
  • Benefits

  • 401K
  • 3 weeks paid time off
  • Medical, dental, & vision insurance
  • Life insurance and disability benefits
  •  

    Let us consider you!